Refund & Cancellation Policy

Effective Date: 06/05/2025

At Friend2Friend, we strive to provide the best experience to our users through voice-based interactions. This Refund & Cancellation Policy outlines our practices regarding payments, cancellations, and refunds for our pay-per-call services.

1. Call-Based Payment Policy

  • Users are charged per call/session as per the rates displayed on the platform.

  • Charges are deducted at the time of initiating the call or as per the session duration.

2. Cancellation Policy

  • Once a call is connected and initiated, it cannot be canceled by the user.

  • If the call fails to connect due to a technical issue on our end, users will not be charged, or a full refund will be issued automatically.

  • If the call is aborted or disconnected due to user error, poor internet, or mobile network issues on the user’s end, no refund will be provided.

3. Refund Policy

  • No refund will be made for completed or partially completed calls.

  • Refunds are only applicable under the following circumstances:

    • The call did not connect at all, and no service was rendered.

    • There was a technical failure on our platform preventing the call.

  • To request a refund, users must contact our support team at support@friend2friend.comwithin 24 hours of the incident.

  • All refund requests are subject to review and approval by our team. Approved refunds will be processed within 7-10 business days to the original payment method.

4. Dispute Resolution

5. Modifications

Friend2Friend reserves the right to modify this policy at any time. Updated policies will be posted on this page with a revised effective date.

 
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