Privacy Policy

Last Updated: 26/10/2025

Welcome to www.friend2friend.shop (“we”, “our”, “us”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and book reading services.
By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

When you register or make a payment, we may collect:

Full Name
Email Address
Phone Number
Billing/Payment Information (processed securely by our payment gateway partners)

b) Non-Personal Information

We may also collect technical data like:

Browser type
Device type
IP address
Usage data (e.g., pages viewed, time spent, etc.)

2. How We Use Your Information

Your information is used only for legitimate purposes such as:

Processing your payments securely
Providing access to purchased books
Sending confirmation emails or updates about your account
Improving user experience and website functionality
Providing customer support and responding to queries
Complying with legal or regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

3. Payment Security

All payments on our platform are processed through secure and verified payment gateways such as Razorpay, Paytm, or similar providers.
We do not store your full payment details (like debit/credit card numbers or CVV) on our servers.
Your payment data is encrypted and handled directly by the respective payment gateway in compliance with PCI-DSS (Payment Card Industry Data Security Standards).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track website performance, and improve usability.
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.

5. Data Protection

We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, please note that no system is completely secure, and we cannot guarantee absolute data security over the internet.

6. Third-Party Services

We may use third-party tools or analytics services (like Google Analytics) to understand user behavior and improve our platform.
These third parties may use cookies or similar technologies but are bound by their own privacy policies.

7. User Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communication at any time

To exercise these rights, please contact us at support@friend2friend.com

8. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

9. Children’s Privacy

Our website and services are intended for users above 18 years of age.
We do not knowingly collect personal information from children. If you believe a minor has provided us their information, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page, and continued use of the website will mean you accept the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
support@friend2friend.com
Sultanpur, Uttar Pradesh, India