Refund & Cancellation Policy

Last Updated: 26/10/2025

Thank you for choosing www.friend2friend.shop
We aim to provide a smooth and satisfying online reading experience to all our users.
Please read our Refund & Cancellation Policy carefully before making any payment.

1. Payment & Access

  • All books available on our website are paid digital content.

  • Users must make full payment in advance to access any book.

  • After a successful payment, the user will receive immediate access to read the selected book online for the mentioned duration.

2. No Cancellation After Purchase

  • Once a payment has been made and book access has been granted, cancellation is not allowed.

  • Users are advised to read the book details, access duration, and price carefully before completing the payment.

3. Refund Policy

Refunds are generally not applicable, except in the following rare cases:

  1. Technical Error:
    If payment was deducted but access to the book was not provided due to a system issue.

  2. Duplicate Payment:
    If you accidentally made the same payment more than once for the same book.

In such cases, you can contact us within 24 hours of the transaction with valid proof (payment receipt or transaction ID).

4. How to Request a Refund

To request a refund (only for valid cases as mentioned above), please contact us at:
📧 support@friend2friend.com

Include the following details in your email:

  • Full Name

  • Registered Email ID

  • Transaction ID / Payment Receipt

  • Book Name

  • Issue Description

Our team will review your request and respond within 3–5 working days.
If approved, the refund will be processed to your original payment method within 7–10 business days.

5. No Refund in These Cases

Refund will not be issued if:

  • You changed your mind after purchasing the book.

  • You were unable to finish reading within the access period.

  • Your internet or device issue prevented you from accessing the website.

  • You violated our Terms & Conditions or shared your account.

6. Contact Information

If you face any issue related to payment, access, or refunds, please reach out to our support team at:
📧 support@friend2friend.com
📍 Sultanpur, Uttar Pradesh, India

7. Policy Updates

We may update or modify this policy from time to time. All updates will be posted on this page, and continued use of our service implies acceptance of the revised policy.
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